What You'll Do

• Work collaboratively with our small team to find improvements in our existing processes
• Monitor and help operationalize the seller & buyer experiences
• Help make sure our users have the most pleasant experience from app download → pickups and deliveries
  • Lead customer service efforts
  • Partner with product & engineering to be the voice of the user
• Assist with day to day tasks
  • We are a fast-moving startup where no one day will look the same
• Use the product frequently and participate in team brainstorming sessions, product discussions, etc.

What We Do

We are launching an NYC-based service (with plans to expand) that will facilitate selling and delivering used items.

What You'll Need

• Early-stage start-up experience
• Strong interest in providing a delightful experience for all users
• Operations, Project management, Logistics experience
• A "get stuff done" type of personality
• Excellent communication skills
• Knowledge of delivery platforms is a big plus

Benefits

• Salary & Equity
• Health Benefits
• Unlimited PTO
• Bring your dog to work 🐶